Frequently Asked Questions

Some of the questions we get asked most frequently are listed below. However if there is anything that you need to know, please do not hesitate to contact a member of staff or use the contact information.


Q. What do I do if my child will be absent from school?


If the absence is going to be due to a holiday then a holiday request form must be picked up by your child from the Compass Centre 10 days prior to the holiday.  This should then be returned to the Compass Centre.

Senior staff will look at your child’s attendance and what the proposed absence might clash with, such as examinations or other assessments, and either authorise the absence or not. You will receive a letter confirming the decision. Please note that Government policy is for schools not to authorise absence for holidays in term time unless there are exceptional circumstances.

If the absence is due to illness, we ask that you phone the Academy before 9am on the first and third day of absence. When your child comes back to school we require that they have a note to cover the dates of absence.
If the absence is due to an appointment, please ensure that your child has a note either when they come to school late due to the appointment or with them if they have to leave the school site during the day. If a child comes to school late or leaves the school site they MUST go via reception to either be signed in or out. However, our expectation is that, wherever possible, appointments are made outside of school hours.



Q. What happens if I forget to phone the school if my child is absent?


We have a first day calling procedure which means that if you have not informed the school that your child is going to be absent then we will phone you. This ensures that you know where your child is during the school day. It is essential that we have up to date day time telephone numbers.  If you change numbers at any time, please always inform us.



Q. What happens if my child is well enough for school but unable to do P.E.?


Your child will require a note stating the reason why they are unable to participate in the lesson. However, this is closely monitored and it will be challenged if a pattern appears to be emerging.



Q. What happens if my child loses anything?


Lost property that is found is held in the Compass Centre. This sometimes takes a few days and so if your child loses anything we advise them to think back carefully to where they last saw the missing article – usually that is where they will find it.



Q. How does my child get a bus pass?


If your child is eligible for a bus pass it will be issued directly by County Hall. Once your child has been given a place they send the bus pass straight to your house during the Summer holidays. For enquiries call school transport at Cornwall Council 0300 1234101.



Q. What happens if my child loses their bus pass?


They can obtain a temporary bus pass from the Compass Centre.  This temporary pass will only last a maximum of 5 days. You will need to apply for a new pass from Cornwall Council by calling school transport on  0300 1234101.


Q. If my child needs medication during the school day what do I do?

Your child should take the medicine, together with a signed letter from you stating that you give permission for us to administer the medicine, to the Compass Centre. It will then be stored safely in the First Aid room.



Q. What are the rules on picking pupils up from school by car?


If you have to pick your child up from school by car please arrange to do so after 3:30pm.  The bus bay is for our buses only between 3:00pm and 3:30pm. With 940 students to dismiss from the school site, our ‘bus duty staff’ would greatly appreciate cars not obstructing the entrance, exit and turning points for our school buses. We ask this only for the safety of all our students. Thank you.



Q. What is the purpose of the planner?


At the beginning of each semester your child will be issued with a School Planner. This will help them plan their school year and home study.  This Planner is packed full of information and is a valuable communication tool which we would ask that you use to write any comments to your child’s tutor.  The planner should be signed by you once a week please.




Q. What After School Clubs are available and how do we find out about them?


We have lots of different clubs during the year and during your child’s first week they will be introduced to our online list of school activities available. These usually finish at around 4:30pm.  You can also see the school website for information. We run a late bus service, please ask about this at your Parents’ Information Evening if you would like more details.